Application Support Analyst

Stax is expanding our talented IT team. We are seeking individuals with a passion for technology, learning, and the desire to tackle the most challenging issues businesses face today. An Application Support Analyst plays a vital role within the firm and is presented with tremendous opportunities for professional development and personal growth. Between the growth of the firm and the pace of change with new technologies, the Application Support Analyst will be critical at Stax, and invaluable to the success of our people and the organization. If you have a bias for action, an affinity for ideas, and a drive to provide white glove service, you will thrive in this role.

During your time at Stax, you’ll consistently face intellectually challenging projects in support of our Executive Leadership team and work closely with financial planning, marketing, and business development. You will have exposure to our CIO, President, COO, and executive leadership.

Life at Stax is unique - our goal is to empower and challenge employees, while supporting a reasonable work-life balance. No question: you’ll work hard. However, we value your time. As such, we give you ample opportunities for professional and personal development, allowing great people and teams to grow as well as get involved in our communities.

Stax works with clients that range from Fortune 500 companies to the largest LBO firms globally. Working across a wide spectrum of industries on short-term engagements designed to last 4-12 weeks.

At Stax, we have a clear mission: to be the place where a diverse mix of talented people want to come, to stay, and do their best work. From such diversity and inclusion comes our unique innovation and actionable insights.

WHY STAX

• High-profile engagements with large and mid-cap private equity firms globally, and the leadership teams of their portfolio companies.
• Immersive learning opportunities in a fast-paced environment.
• Associates, consultants, and managers are supported by our unique business model with integrated international teams that deliver research, data, analysis, and overnight support to allow you more time to think.
• Opportunities for personal growth and career development based on the merits of your work – the chance to have more than a 2-3-year stint – real upward mobility.
• Good people who genuinely care about the firm’s success and are consistently exploring ways to improve and build upon its accomplishments.

We offer competitive compensation that rewards strong performance and solid career development through mentorship and coaching opportunities. In addition, we offer comprehensive benefits including medical, dental, and vision coverage for you and your family, 401(k) savings plan with company matching, 3 weeks of vacation, life and disability insurance, generous parental leave, pre-tax transit benefits, mobile phone stipend, wellness reimbursement, charitable gift matching, and more. 

The Application Support Analyst (ASA) position serves as an Information Technology subject matter expert on internal and third-party applications and integrations. The ASA will become the application owner with responsibilities including administration, support, planning activities, and training. The ASA partners closely with employees from all levels at Stax to support processes, generate requirements, and execute optimizations to meet those requirements. You will use your knowledge and experience to test, maintain and implement systems, and train users on processes and procedures for better utilization of ERP, CRM, and other business applications. You will be the application subject matter expert in guiding improvements in systems and processes.

Specifically, in this role you will:

• Provide technical and application expertise related to enterprise applications such as ERP, HR, CRM, Contact Management, SharePoint, and department supported applications.
• Administer configurations and maintain test and production environments.
• Understand and document best practices as described by the industry or vendor.
• Take ownership for technical and system application issue resolution.
• Evaluate and recommend changes, updates, and support maintenance.
• Collaborate with data analyst to maintain data mapping and justification for the use of third-party data sources.
• Collaborate with business analyst to provide unit application testing and quality assurance support.
• Support business analysts, project managers, end-users, and service desk on the maintenance of services and applications.
• Collaborate on the preparation of technical documentation for application configuration and training.
• Collaborate in the development of user and systems requirements for proposed applications and upgrades.
• Participate on project teams as the technical representative of IT-supported applications and integrations.
• Engage with the business analyst to develop and implement disaster recovery, maintenance procedures, and application roadmaps.

• Bachelor’s degree with demonstrated academic excellence, ideally in a discipline such as Mathematics, Economics, Computer Science, or Information Management.
• Proven working experience as a system or application administrator or owner.
• Strong understanding of IT Controls, SOC, and PII.
• Strong knowledge of and experience with administration of enterprise applications (ERP, PAS, Contact management, CRM, SaaS and other applications.)
• Workday, MS Dynamics, HubSpot, SharePoint experience preferred.
• Familiarity with Microsoft ecosystem and Microsoft Office.
• Detail oriented, self-starter with an intellectual curiosity and teamwork capabilities.
• Excellent critical thinking, understanding of business research and analysis.
• Excellent verbal and written communication skills.
• Experience with a project base consulting business is a big plus.

This position is located in our Chicago location.